LEGAL REFERENCE

Your Privacy Matters to Us

We built level4d around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data across every part of our platform...

Data ProtectionSecure PaymentsYour ControlTransparent PracticesIndonesia-Focused
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level4d Your Privacy Matters to Us

How We Protect Your Information

level4d collects and processes your personal information to deliver account services, process transactions through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We use encryption for all payment data, limit staff access to what's necessary, and never sell your details to third parties. Your information stays with us and our trusted payment partners only. We retain

account data for as long as your account is active, plus the period required by Indonesian law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Team online

Email Support

Reach our privacy team at [email protected] with any questions about how we handle your data, your rights, or requests to access or delete your information.

Account Settings

Log into your level4d account and visit Settings to review what personal data we hold, update your preferences, or manage your communication choices directly.

Live Chat

Our support team is available through the live chat widget on level4d.app during business hours to discuss privacy concerns or walk you through your data rights.

PLATFORM TRUST SIGNALS

Why Your Data Is Safe With Us

Encryption Standard

All payment and account data travels over TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS transactions are protected by the same security banks use.

Regular Audits

We conduct annual security reviews and penetration testing to find and fix vulnerabilities before they become risks to your account.

Compliance Team

Our legal and compliance staff stay current with Indonesian data protection rules and update our practices to match evolving regulations.

No Third-Party Sales

We never sell, rent or share your personal information with advertisers, data brokers or unrelated companies. Your data stays within level4d.

Incident Response

If a security issue affects your account, we notify you within 24 hours and provide clear steps to protect yourself and your payment methods.

Staff Training

Everyone on our team completes privacy and security training annually. Access to your data is logged and limited to staff who need it for your account.

Consistency Across level4d

Same Policy Everywhere
Whether you're on our desktop lobby, mobile app or live dealer tables, the same privacy rules apply. Your data protection doesn't change between platforms.
Payment Partner Transparency
DANA, OVO, GoPay and QRIS handle their own data separately. We share only what's needed to process your transaction and show you your balance.
Cookie & Tracking Clarity
We use cookies to remember your login, track your session and improve your lobby experience. You can manage cookie preferences in your browser settings.
Third-Party Tools
Our analytics and fraud-prevention partners see only anonymized data. They cannot identify you personally or access your payment history.
Policy Updates
When we change this privacy policy, we email you 30 days in advance. Continuing to use level4d after the change means you accept the new terms.
Your Rights in Indonesia
You can request access to your data, ask us to correct errors, or request deletion where local law permits. Email [email protected] to start.
Dispute Resolution
If you believe we've mishandled your data, contact us first. Unresolved disputes can be escalated to Indonesian consumer protection authorities.
PLATFORM SNAPSHOT

What Shapes Our Privacy Approach

01
Indonesia-First Design We built level4d specifically for Indonesian players, which means our privacy practices reflect local expectations, payment habits and regulatory requirements from day one.
02
Account Simplicity We ask for only the information we need to verify your identity, process your DANA, OVO, GoPay or QRIS payments, and keep your account secure. No unnecessary data collection.
03
Session Privacy Your lobby activity, game history and betting patterns stay private. We don't share your gameplay data with other players, sponsors or marketing partners.
04
Payment Isolation Your DANA, OVO, GoPay and QRIS credentials never touch our servers. Payment processing happens directly between you and your e-wallet or bank.
05
Transparent Logging We log account access, login attempts and payment transactions so you can review your activity history anytime. Transparency builds trust.
06
Deletion Rights When you close your level4d account, we delete your personal data within 90 days, except where Indonesian law requires us to keep records for compliance.

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details to verify your identity, process DANA, OVO, GoPay and QRIS transactions, and comply with Indonesian regulations. We also log your IP address and device type for security.

We delete your personal information within 90 days of account closure. We retain transaction records and compliance logs for seven years as required by Indonesian financial regulations, but these are anonymized and separate from your account profile.

Yes. Email [email protected] with your request and we'll send you a complete export of your account data, transaction history and personal information within 14 days. This is your right under Indonesian data protection law.

We share only the minimum information needed to process your payment: your account ID, transaction amount and timestamp. Your payment credentials stay between you and your e-wallet provider. We never share your gaming history or account balance with them.

We notify you within 24 hours if your account is compromised. We'll guide you through securing your password, reviewing your transaction history and contacting your payment provider if needed. We also cover fraud losses in supported regions.

Yes. You can disable non-essential cookies in your browser settings. This may affect your lobby experience, but your account will still work. We always use essential cookies for security and login functionality.

Email [email protected] or use the live chat on our site. For unresolved disputes, you can file a complaint with the Indonesian Consumer Protection Agency or relevant data protection authority in your region.